EXANTE is an investment company headquartered in Malta. It was founded in 2011 by Alexey Kirienko, Anatoliy Knyazev, and Gatis Eglitis. As a broker that caters to traders worldwide, it has four chief locations around the world – Malta, Cyprus, Hong Kong, and the United Kingdom. It is licensed and regulated in each, by the MFSA (Malta), CySEC (Cyprus), SFC (Hong Kong), and the FCA (UK). As a trader that offers financial services in the European Union, it is also compliant with MiFID-II.

In this broker review, we examine EXANTE’s reliability in terms of its trading platform, customer support, and overall credibility. We also look at the broker’s treatment of client funds and fee structure, as you can tell a lot about the reliability of a broker by how effective their fund withdrawal process is.If you are interested in opening an account with EXANTE, read on to learn more.

Funding and pricing at EXANTE

The broker offers individual and corporate live accounts that start at 10,000 GBP/EUR and 50,000 GBP/EUR in minimum deposit respectively. Depositing is relatively straightforward, and traders can trade with tight spreads with no hidden costs. There is a small commission on trades, which depends on the size of the trade and the instrument that is being traded. For most buy-and-hold traders, trading fees on individual assets are mostly minimal.

Withdrawal of funds comes in the form of bank transfer, for security. It has a fee of 30GBP/EUR or 0.9%, whichever is higher. Overall, the withdrawal process itself is simple, and there is no minimum amount for withdrawal. The maximum amount is limited by the amount of free funds available in the client’s account. Funds are withdrawn directly to the holder’s account, from which they previously added money. This adds another layer of security and ensures that funds cannot be transferred elsewhere.

Traders can request a withdrawal in their account area, and it usually takes no more than 24 hours for the EXANTE team to approve the request. When the request has been approved, it will take approximately three to five business days for the funds to be bank-transferred to the registered account.

Is the EXANTE trading platform reliable?

EXANTE provides its clients with a propriety trading platform that is available on desktop and mobile. The broker’s official website states that it has a strong network of over 1,100 servers around the world working together to ensure low latencies and high security in trade execution.

Traders can access the full catalogue of EXANTE’s product offering of over 600,000 financial instruments on the platform, including currencies, stocks, ETFs, metals, bonds, and derivatives. There are also video guides on how desktop, mobile, and tablet users can navigate the platform and truly make it their own.

EXANTE is GDPR-compliant as it operates in the European Union and serves clients from the region. It also has a strict data protection policy to ensure reliability of personal data processing. After examining their privacy policy, which can be found on the broker’s website, we can conclude that customer data is well-protected. EXANTE is obliged by law to treat client or user data as confidential, and they may not pass on or use any of such data without valid legal grounds.

EXANTE’s customer support – user opinions

EXANTE has a customer care guide that contains manuals on the EXANTE platform, opening and closing accounts, the funding and withdrawal processes, fee structures, margin requirements, and security issues. If the guide does not contain answers that the trader is looking for, they can reach out to contact the broker’s support team through email, chat, telephone, or callback requests 24/7.

EXANTE guarantees the support team responds to requests and queries within three minutes upon receipt of client requests. The customer hotline operator speaks English over the phone and email correspondence will take place in English. However, specialists can respond in different languages in the online chat provided in the client area.

The consensus from traders around the web on EXANTE’s customer support services is that they enjoy the responsiveness and flexibility provided by the broker. If issues are not urgent, clients can send an email in their own time. If issues are urgent, such as account inaccessibility, traders can reach out on live chat and expect to receive a response promptly.

Overall credibility of the broker

Overall, EXANTE is a reliable broker that adheres strictly to data privacy protection laws and is compliant with privacy frameworks in the regions it operates. With strong regulation from financial authorities around the world, traders can deposit and withdraw funds with peace of mind. There is a strong support team at EXANTE that is both highly responsive and professional, and multi-lingual support is available if required on live chat. With over 1,100 data servers and partnerships with well-known financial institutions and banks such as HSBC, Santander, Bank of China, and ING as counterparties, EXANTE is well-placed within the investment industry and can provide a strong and secure trading environment for traders of all levels.